Capital intensive industries are similar to other industries in that the effectiveness of the supply chain has become integral to the value of a product to customers. Ramco Asset Management includes sophisticated collaboration capabilities including supplier management, remote diagnostics, knowledge management, customer management, and a supplier portal.

Supplier management capabilities ensure that suppliers are delivering value in accordance with contracts and agreements. In addition to standards such as price, quality, and delivery, supplier management allows companies to define their own specific criteria for performance.

Remote diagnostics enables predictive maintenance for plant equipment. Through monitoring of key parameters, it is often possible to assess the condition of equipment and predict impeding failure. Averting these conditions by scheduling predictive maintenance can minimize extended outages as well as save the organization substantial resources.

Knowledge management capabilities ensure that accumulated experience is captured for reuse. Critical to maintenance operations, knowledge management can have new employees get up to speed quickly, and ensure that senior staff does not walk away with critical knowledge.

Customer management ensures that salespeople, sales operations, and customer service staff can appropriately address customer needs while managing costs.

eProcurement capabilities allows the MRO purchasing organization to participate in marketplaces, hubs, and exchanges. eProcurement includes catalog-based or reverse-auction-based procurement strategies. The system contains everything needed for eProcurement including shopping carts, approvals with business rules, XML compliance for purchase orders and ASNs as well as other documents, along with a complete dynamic catalog function.

A comprehensive supplier portal helps suppliers self-serve, thereby reducing procurement costs for the enterprise.