Customer Relationship
Management practice in Ramco was established
in 1999 and today Ramco has built
a strong organization with 500 person
years of Siebel experience and a global
customer base.
CRM
Center of Excellence in Ramco
Apex body within Ramco for all
Siebel related competencies
Nodal point for all Siebel project
coordination across Ramco
Ensures common methodologies
and processes across projects
Maintains relationship with Siebel
Customers’ First level
of reference for latest technologies
in Siebel
Siebel
@ Ramco
Siebel partners for the last
Nine years
Over 300 person years of Siebel
implementation experience
Large-pool of certified and experienced
Siebel consultants
- Over
40 trained and experienced consultants
Strong
Siebel competence
-
Configuration, Data model, EIM,
Reports, Testing, Upgrade, Siebel
Tools
Built Siebel Best Practice Reference
Models
-
Tools for business analysis (RPA
Siebel)
-
Extensive process mapping expertise
Siebel support, helpdesk and
training
- 24x7
support for all customers
Siebel System’s Offshore
Partner for Upgrades
Proven, ISO 9001 & SEI CMMi
5 certified Global Customer Support
Processes
- Supporting
300 plus customers / a decade of
experience
Rich experience in Onsite-Offshore
execution model
-
First Siebel partner to execute
offshore model
Advanced tools and technologies
to reinforce the processes
- Vantive
, DTS , MS- VSS , MS- VT , Citrix
etc.
