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In an extremely competitive landscape, organizations have to constantly look at venues to enhance business value. They need to grow by focusing on their core business, yet, steering all other support processes in the right direction. The best option available today is to 'outsource', i.e. shift responsibility of running important organizational non core functions to specialists thereby reducing the total cost of ownership, and be able to focus on core competencies without diluting security and controls. |
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Ramco's BPO services & solutions provide a winning combination of expertise, experience and process control with the leading technology available to guide your business process improvement endeavors to reach the highest levels of performance on time every time. |
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Ramco provides its clientele with an untiring support of dedicated business personnel, sound infrastructure, and innovative technology. We have a well defined multi-domain, multi-layered, multi-level Security systems and policies. The company strongly advocates quality and international standards and holds certifications including SAS 70, CMMI Level 5, ISO 27001 etc.
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| Our
Integrated Consulting, Enterprise Solutions
and Outsourcing Services deliver actual
business value to our customers. |
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| Overall Information Technology Infrastructure |
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- Data Centre with Virtualized Server environment which includes High end Blade Servers & Rack Servers
- NAS / SAN with 6TB Storage capacity
- EMC Documentum for Managing Customer Contracts / Projects information
- LAN comprising of Fiber Backbone with Gigabit speed & Layer 3 Backbone switch
- Automated Tape Library based Data Backup Systems
- Parallel - Redundant High Capacity UPS (2 x 300 KVA) systems for uninterrupted power
- State of the art Business Communication system for office communication
- CCTV system with camera at vantage points with DVR
- Smart cards based Access Control System
- Full capacity Dual Generators
- Redundant A.C Power Source from two different feeders
- Superior fire detection and Suppression mechanism
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| Overall Security Infrastructure |
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- Firewall at all Internet Gateway points
- Intrusion Detection System to monitor intrusions and take corrective actions
- URL Filtering to selectively allow/disallow web sites
- Content Security to scan entire data going to/ coming from Internet
- Vulnerability Assessment to find about the status of servers' vulnerability to attacks and proactive actions.
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Microsoft IRM for handling confidential information within Enterprise.
- Three Tier Anti virus mechanism to prevent virus attacks
- ISO 27001 Certification awarded during June 2006
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| BPO On Demand Infrastructure |
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- Hosted at Ramco Data Center for improved Availability, Performance & Security
- 4000 sq.ft area with Fireproof walls
- Precise controlled environment for humidity, Ventilation and air-conditioning
- State of the art Data Center grade Blade servers, SAN with Automatic Data Backup System
- High Speed Fiber based Network Connectivity
- Multi layer Data security with Firewall, IPS and Gateway Antivirus
- Centralized multi tier Antivirus & Patch management system
- 128 bit encryption (AES) - SSL for application access over Internet
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| BPO - Operations Monitoring |
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- Real time Proactive monitoring
- Health monitoring to ensure availability
- Performance monitoring for optimum performance
- Security monitoring (Physical & Data security)
- Environment monitoring
- Capacity planning with collected historic performance data
- Follows ITIL processes for Infrastructure Management
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- Daily, Weekly, Fortnightly and Monthly backup schedules
- Data verified at the source and on the media for validity & errors
- Media Labeling, Verification & Rotation carried out as per the guidelines
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- Adherence to Information retention policy for Data retention requirements
- Higher level of Redundancy for all the IT infrastructure components to address local component failures within the site
- Storage of Data backup media
- On site (Fire Proof )
- Near Site (within Chennai)
- Off site (out of Chennai)
- Data restore facility available at the other office in Chennai
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- Business Continuity Plan drawn up for all the Business Groups
- Key Processes, People and Services identified
- Provides for sharing resources from other Offices / Geographies
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Currently Ramco offers Managed HCM & Payroll services to its customers. Without worrying about complex IT Infrastructure, Huge Capital investment on Proprietary Software or Skilled resources, customers can leverage Ramco's BPO services for their HCM & Payroll requirements. The expertise stems out of the result of 10+ years of Ramco's experience in the international HCM & Payroll Application space. |
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Within a short period of time, Ramco is already serving some leading clients in the area of Telecom, Multi national companies and Services companies, and is currently processing close to 100,000 pay slips every month. Also, our HCM & Payroll applications are used by companies like Caterpillar, E&Y etc., as shared services to manage their employees and service their customers better. |
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Ramco BPO services have gained momentum in India and Middle East, and soon the services will be extended to the APAC market. |
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