Ramco ERP on Cloud for Maintenance & Engineering Service Providers – Keep Everything in Ship-Shape
Offer the best service to customers. Delight clients. Boost your profits
Yours is a business that is always in direct contact with customers. At every stage, you need to exercise caution and maintain utmost service levels. Have you ever wished for a holistic technological solution that can help you manage your call centers, service-level agreements, resource deployment, complaint handling, and everything under your business’ umbrella? Welcome Ramco’s Facility Management Solution into your organization. It is a glove-fit for companies in the field of Maintenance & Engineering Services. It integrates maintenance service requirements neatly with back-office modules like finance, HR & Payroll, inventory, procurement and customer relationship management (CRM), thereby joining all the dots perfectly to spell success for your business.
Handling of Service-Level Agreements
Draft agreements perfectly. Avoid confusion. Fulfil terms.
Ramco provides SLA management with multiple options like AMC, service etc., which can address various industry models in which the service provider operates.
- Track SLA based on terms
- Ensure clarity for both customers and billing teams using service-based rates.
Maximum resource utilization
Deploy technicians effectively. Easily manage a growing number of sites and customers.
You can manage multiple sites and multi-customer deployment of technicians easily. You can also track daily attendance using mobiles, to maximize resource utilization.
- Enable the circle officer to allocate the work to the right technician at the right zone/ area, with complete resource visibility
- Plan your resource deployment with the help of Rostering module
- Monitor each work done by a resource.
Call center based efficient operations
Plan maintenance effectively. Ensure least disruption to service.
You can effectively maintain preventive schedules of all the site equipment and also plan shutdown maintenance based on customer calls and work allocated to technicians.
- SMS/ email alerts about work orders to the technicians gives room for them to plan
- Control cost, and link to payroll for deductions
- Allocate work orders based on customer calls
- Optimize repair and maintenance, with tightly integrated spare parts management and corresponding work order costing
- Manage inventory effectively with distribution functionality.
On-time and accurate billing
Issue bills on time, accurately and in required format. Ensure profitability.
Use Ramco’s solution to arrive at the right cost for each work, and issue timely and accurate bills based on the SLA, achieving profitability at each customer level.
- Achieve timely billing, thanks to integrated SLA management
- Ensure profitability at each service and customer level.