Ramco ERP on Cloud for Guarding/ Security Services – Guarding your Interests
Safeguard your clients and your business. Fast-track your company’s growth.
Being in the guarding/security service business means you have to deal with unorganized departments with complex operations. Lack of integration, information loss or communication gaps can be costly in a business like yours that deals with significantly high value—be it life or wealth. Find a true friend in Ramco’s ERP on Cloud solution. Comprehensively designed to suit the guarding industry, Ramco’s Facility Management solution makes it easy to organize departments, maintain proper control on security deployment at each post/ level, monitor attendance for every shift/ post, manage inventory at all sites, implement site-specific trainings, and so on. It helps streamline and organize the day-to-day operations, while also assisting strategic planning and decision-making by providing a complete view of your business. Since the solution integrates operations with back-office modules like finance, human capital management (HCM), payroll and customer relationship management (CRM), it provides you an excellent opportunity to comfortably manage all your business operations, while also innovating and implementing new technologies and techniques.
Easy resource deployment
Manage multi-site, multi-customer deployment of resources. Optimize and maximize resource usage.
With Ramco’s ERP solution for the guarding/security services industry, you can easily manage multi-site, multi-customer deployment of resources. Workforce planning and deployment can be accomplished through the ‘rostering’ module, while site-specific training and auditing can be achieved with the resource calendar and enhanced tracking.
- Easily kick-start projects, manage handshaking with existing service providers, and handle transition plans effectively with phase-wise deployment plans
- Achieve better control and visibility with zone-based deployment to the site
- Make better plans for each resource, including day-wise and shift-wise plans, using Rostering.
Effective customer management
Make every engagement successful. Handle old and new clients efficiently. Manage complaints better to improve service.
Customer complaints, incident reporting, tracking, enquiry management – all these are typical nightmares in the security industry. These and more can be handled quite effortlessly using Ramco’s Facility Management solution.
- Record the minutes of every meeting and derive an action plan for every customer with a responsibility matrix to complete, clarify and close every point in the MOM
- Track leads effectively
- Estimate costs based on site assessment, and enable business development teams to confidently negotiate terms with the prospects/ customers.
Quick & Integrated Operations
Track everything. Optimize everything.
With Ramco’s solution, you can track daily attendance from various sites, branches and regions, to help reduce malpractices and increase overall operational efficiency of the system.
- Improve operational efficiency with audit activities and checklists
- Have total control on the cost overrun based on service level checks
- Exercise better control and inventory management, integrated with operations, and also linked to payroll for monthly deductions based on company policy
- Comply with wage levels stipulated by the government.
Ensure timely and accurate bills. Guarantee profitability.
It is now easy to raise accurate and timely bills, in the format required by each customer. Ramco’s solution includes customized invoice templates, which can pull the data from operations and issue customer-specific invoices with accurate information.
- On-time and accurate billing is made easy as contract management is tightly integrated with billing and operations
- Analyze site-level profitability using built-in functions and reports.