Ramco Systems, a provider of converged enterprise networking solutions, has signed up with etalk Corporation, the global leader of performance impact solutions, as its partner for India and south-east Asia. Under the agreement, Ramco will offer etalk's contact centre quality management and e-learning tools to customers in India, Malaysia and Singapore.

Niranjan Delavictoire, country head, Sales Operations & Strategic Alliances of Ramco Systems, says that it will allow them to offer software solutions for contact centres and not just network infrastructure. As a result, Ramco will complement switch vendors instead of competing with them.

He says, "We found that the industry was not addressing quality perspectives and analysed that different solutions needed to talk to each other to decrease costs and increase efficiencies." Ramco's strategy will be to establish a strong foothold in India first, followed by efforts in Malaysia and Singapore, according to Delavictoire.

As per the contract, Ramco will negotiate with customers and get required products from etalk at pre-determined prices. Ramco will then install, maintain and give professional services to the customers, and the revenues for all these activities will go only to Ramco. etalk, besides getting the price of the product, will take a separate fee only if clients want modifications in the product at source code level.