SER Solutions, Inc., a global provider of contact center solutions, announced today that it has partnered with Ramco Systems, Ltd. of Chennai, India. Ramco, one of the leading providers of Secure Converged Networking solutions, will offer SER's next-generation call management product, CPS Enterprise Edition(TM), and SERTAINTY(TM), its agent performance optimization solution, to new and existing customers in India. The partnership allows for a complete end-to-end call management and agent performance solution that will help contact centers boost productivity, improve performance, and enhance overall customer interactions.

"We are pleased to partner with Ramco Systems," said Carl E. Mergele, Chief Executive Officer, SER Solutions, Inc. "SER's call management and agent performance optimization solutions coupled with Ramco's technical expertise and presence across India will help support the rapid growth of the Indian domestic contact center market."

Ramco Systems has designed, supplied, deployed, and maintained contact center technology infrastructures for leading contact center service companies. Their solutions encompass Automatic Call Distribution (ACD), Automatic Outbound Dialing (AOD), Interactive Voice Response (IVR), Quality Monitoring Solutions, and Customer Relationship Management software. Today, Ramco Systems provides enterprise solutions and services to many well-known and respected organizations, including: Global Realty Outsourcing, Interpro Business Solutions, Mentor Graphics, Swift Response, Softlogic, Air Freight Limited, and Wipro Spectramind among others.

"The quest for enhanced and effective customer relations is forcing global organizations to set up Interactive Customer Relations Centers," said Balaji, Sr. Manager, Products and Alliances, Secure Converged Networking, Ramco Systems Ltd. "By offering new and innovative solutions from an industry leader like SER, we'll be able to help organizations better manage their customer interactions more profitably and provide them with a strategic and competitive advantage."