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Ramco Systems awarded for 'Operational Excellence and Quality' at the BPO Excellence Awards 2010-2011



Chennai, India, February 28, 2011: Ramco Systems (BSE - 532370, NSE – RAMCOSYS, MSE – RSST); a leading software company focused on consulting, product and managed services, has won the prestigious award for ‘Operational Excellence and Quality’ at the BPO Excellence Awards 2010-2011, held at the Taj Lands End, Mumbai. Ramco won the award for exhibiting successful implementation of its acclaimed IP3 Framework, in bringing operational excellence and quality to customers. Mr. K A Vishwanathan, Head BPO, Ramco Systems, received the award on behalf of the company.

Launched in April 2010, the IP3 Framework (Infrastructure, Product, Process and People) incorporates a four staged approach which brings an optimal synthesis of technology and process coupled with the right human resources and infrastructure. This framework helps organizations to switch amongst models, such as BPO to Licensing to Hosting, given the flexibility and customized approach that is adopted. The outcome of this IP3 framework benefits the customers in the following way:

  • Interoperability Model (BPO-License-Hosting)
  • Reduction in CAPEX
  • Expertise in SLA based delivery
  • Avoidance of multiple risk points
  • Possession of a good delivery platform

On receiving the award, Mr. K A Vishwanathan, Head BPO, Ramco Systems, said, "I am extremely reveled to represent Ramco Systems in this prestigious forum. Within a year of the launch of the IP3 framework, we have received industry recognition and award for delivering ‘Operational Excellence & Quality’. This further reinforces our belief and commitment to quality through our continuous investments in R & D, and innovation. Ramco’s BPO division has been offering the best of services to customers and helping them in their growth with a robust technology. This award is a testimony to our customers’ belief on Ramco and its offering."