ramco-hr-global-payroll

Ramco HR & Global Payroll Software

Trusted by Fortune 500 & MNCs

Read More
ramco-logistics-software

Ramco Logistics Software

One Integrated Suite for all Logistics operations

Read More
ramco-aviation-software

Aviation Software for Civil & Defense

Powering 4000+ Aircrafts & 24000+ Users Globally

Read More
ramco-erp-suite

Ramco ERP System

The #1 Choice of Futuristic Businesses, Worldwide

Read More
Infusing-Intelligence-ai-ml

Infusing Enterprise Application with AI/ML

Moving from Passive to Active ERP

Read More
ramco-chatbot-1

Say hello to conversations... Bye to UI

Meet CHIA - Your personal Chatbot to carry out transactions, ask policy queries or lend a support

Read More
banner-Pandemic-Control-System

Discover RamcoGEEK -

Comprehensive Pandemic Control System

Read More

Advanced ERP Solution for Every Australian Business

Ramco’s ERP solutions have revolutionised the HR and payroll industry

erp-
transport
THIRD-PARTY LOGISTICS

Design & operate lean, agile and well-orchestrated supply chains across Australia

defense
DEFENSE

Manage Australia’s aviation defence compliance requirements like a pro

mro
MRO

Oversee the entire spectrum of maintenance operations with Ramco’s AI/ML powered MRO software.

staffing
STAFFING

Manage human resources with Ramco’s best HR & payroll software

helicopter
HELI-OPERATORS

Cutting edge technologies to manage your rotorcrafts

facility
FACILITY MANAGEMENT

Integrated ERP to support your facility management services across Australia

bot-

Say Hello to Conversations... Bye to UI

Meet CHIA - Your personal Chatbot to carry out transactions, ask policy queries or lend a support

Read More

Trusted by 1000+ customers across 35 countries

redtag
dabur
columbia-helicopters
standard-chartered
norske-skog
hevilift
ramco-cements
dlf
cameron
searoad
rsa
nationwide
phi
swatch
lubrizol
honeywell
db-schenker
airbus-helicopters
0
+

customers

0
+

countries

0

global offices

0
+

employees

What’s up?

We are where the tech worlds meet. If you want to know where we are coming next, you can check it out in this section. Or hop on to the next section where you can discover new innovations, trending technologies and smart solutions that are taking the industries by storm and transforming businesses around Australia and across the world!

MRO Americas
MRO Americas
April 27, 2021

Excellent Customer Support

Our expert team has deep insight into Australia’s business landscape and regulatory environment. That is why our ERP system and payroll software are considered a benchmark in the industry. From accounting software to HR solutions and from logistics software to payroll systems, we have got you covered.

Ramco has more than two decades of experience and a global presence, which enables us to meet the needs of the most discerning clients in Australia and beyond.

Ramco Systems brings its virtual assistant CHIA to WhatsApp

Chennai - October 16, 2019

Chennai, INDIA – October 16, 2019 – After rolling out its virtual assistant on Microsoft Teams, Skype and Slack, global enterprise software provider, Ramco Systems, in partnership with Nexmo, The Vonage API Platform,  further announced the availability of Ramco CHIA Virtual Assistant on WhatsApp Business solution.

Powered by the Nexmo Messages API, Ramco CHIA is an Artificial Intelligence driven Virtual Assistant which uses Deep Learning and Natural Language Processing to simplify day-to-day HR activities via the WhatsApp Business solution offered by Nexmo, a WhatsApp Business Solution Provider.

Some of the common Virtual Assistant (Chatbot) Use Cases, include:
  • Attendance - Leave balance, OT Queries, Non-payment of salary, Incentive payout...
  • Cancellations - Visa and Labor card cancellation, Last working day Info, Resignation process...
  • Onboarding - Offer letter, reference check, Banking, Visa process
  • Medical Insurance - coverage level, dependence coverage and so on..
With continuous focus on driving simplification through Innovation, Ramco built upon its first-generation Transaction Virtual Assistant to develop different types of enterprise virtual assistants catering to diverse needs such as –

  • Policy Virtual Assistant that instantly answers company specific policies which hitherto were stored in Intranet and PDF files
  • Support Virtual Assistant that can answer more than 70% of employee queries and help organizations cut their HR shared services cost by half

In addition, industry specific Virtual Assistants in Aviation, Logistics and Staffing are also being rolled out to address multiple user needs including – AOG Virtual Assistant (which answers Part requests); Customer Virtual Assistant (for customer queries); Mechanic Virtual Assistant and Supplier Virtual Assistant, to name a few. In addition, HR Virtual Assistants such as Speedback (for instant performance journal), Timesheet Virtual Assistant, Candidate Virtual Assistant, Onboarding Virtual Assistant and so on are gaining good traction from both HR and employees, alike.  While Virtual Assistants are primarily text-based, Ramco has integrated voice activation with Google Assistant as well as Amazon’s Alexa. In addition to English, Ramco CHIA supports multiple languages available under Microsoft's Louis platform and has built-in cognitive capability to learn and prompt users based on his role and past patterns. Ramco CHIA also provides the ability to seek human assistance if needed.

Virender Aggarwal, CEO, Ramco Systems, said, “Virtual Assistants have truly revolutionised the enterprise applications space. What started as a simple support window is now moving towards becoming the defacto UI for all ERP transactions. In fact, at Ramco, we believe that almost 70% of all enterprise transactions can be carried out by conversations. With the emergence of Artificial Intelligence and Machine Learning, virtual assistants have been infused with cognitive capability that understands the user and prompts them with details even before they ask. Having made some great progress with our virtual assistant, we are excited to bring Ramco CHIA on WhatsApp Business via Nexmo – the world’s most popular messaging application.”

“Being available on a platform that is most accessed by the millennial workforce is key to increasing the adoption. We will continue to focus on our end goal of Zero UI by keeping our R&D as a priority.”

“The Nexmo Messages API makes it simple and cost-effective for businesses to engage with customers around the world via the channels they prefer,” said Sunny Rao, Vice President & GM Asia Pacific & Japan, Vonage. “Empowering brands the opportunity to leverage the Ramco CHIA virtual assistant on popular channels like WhatsApp Business, allows these companies to reinvent their business models with a more modern, personal way of providing services and support.”

To date, Ramco CHIA is up and running at multiple client locations, globally. With over 100,000 subscribed users, CHIA has matured over the past 2 years and has crossed more than 2 Million conversations, thereby saving approximately 575,000 minutes of user effort. Over time, the virtual assistant improves contextual awareness, gets smarter and anticipates users’ needs based on their behavioural pattern, and even prompts actions as needed.

 

Download PDF