Digital Managed Payroll Services

Top Benefits of Ramco’s Digital Managed Payroll Services

Automated helpdesk through Chatbots

Leverage our Intelligent Chatbot to address employee queries around Payroll, Leave, Expense or Approvals

Payroll Automation

Ensure error-free and accurate payroll processing with AI-enabled, automated payroll solution that aids data validation and anomaly detection

Frictionless Employee Self Service

Enhance employee experience with (Voice, BOT, Mail, Mobile Support to process queries, service requests, deliver SPOC instructions for speedy resolution

Analytics

Enable powerful insights from employee data for improving employee satisfaction, enabling payroll process improvement, and many more

Role based Dashboards

Segment-wise, role-based reporting for improved business insights and informed decision making

Integrations

Pre-built integrations with leading HR / ERP systems for seamless data flow

Secure and integrated payroll processing across geographies

Ramco Payroll offering coupled with our shared process management services and decade long experience in managing multi-country payroll gives you the unmatched advantage of experience and expertise to help you meet your business objectives.

Centralize Payroll operations across your offices to push automation efforts, significantly reducing training time and investments
Improve employee engagement and response rate to queries with intelligent chatbots
Modern Cloud Infrastructure
RISK FREE Partner offering Interoperable model from Outsourcing to insourcing without any loss on data or process
Proven Large-scale Processing Experience – 2.4Mn Paystubs processed every month

Payroll Helpdesk & Service Management – Gain the Digital Advantage

Service Management

Our detailed and comprehensive service management approach comprises of an employee driven self-service approach and a dedicated service desk for unresolved escalations requiring resolution. Our integrated service management module provides granular data, tracking inputs, defects, queries and escalations along with customer responses across various parameters. These include the mode of escalation, frequency, accountability and expected impact, giving management a bird’s eye view of the issues at hand and intervention required to course correct the process for smoother operations.

Helpdesk Support

Our integrated Service Request and Incident Management process leverages AI enabled technology platforms including Chatbot, Mobile App, Mail IT, delivering a comprehensive and efficient approach to resolve customer issues. While L1 escalations are addressed through automated interfaces, L2 and L3 escalations are forwarded onto the service desk for speedy, timed resolution, offering uninterrupted connectivity and support, without the worry of downtime.

Fulfill your payroll needs with

Ramco Payroll Methodology

IP3 Framework – Our IP3 (Infrastructure, Product, Process and People) framework offers end-to-end processes as “Managed Payroll Services” by optimally combining technology, process excellence and human resources. The innovative service delivery model helps you leverage best business practices in your domain. Benefits of the IP3 framework include:

Reduced CapEx by moving to an Opex model, saving 20-40% on operational costs
Complete SLAs
Multiple risk points mitigation
Delivery expertise
World-class delivery platform
Business process expertise

Recognised as 'LEADER' for the 4th consecutive year in NEAT Matrix for Global Payroll services

Positioned as a ‘Major Contender’ in Everest Group's PEAK Matrix™ for Multi-Country Payroll Platform

Winner of the Global Payroll Transformation Project of the Year Award 2019 for delivering significant transformation in Payroll management at Standard Chartered Bank