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About the Event

Contact Islands 2026 is one of the premier industry gatherings for the contact center, BPO, and customer experience (CX) ecosystem in the Philippines and the broader Asia-Pacific region.

Scheduled to take place in Cebu, Philippines, this flagship event brings together industry leaders, global enterprises, technology providers, and CX innovators to discuss the future of customer engagement and digital transformation.

Keynote Session

Title:
Empowering Indonesia’s HR & Payroll Workforce Transformation

Speaker:

Yasfi
Yasfi Pradella, Country Head – HR & Payroll Business, Indonesia

Session Overview 

HR is no longer just a cost centre—it is rapidly becoming the intelligence hub of modern enterprises. In this keynote, discover how AI is enabling HR teams to move beyond administrative processes into strategic decision-making.

What You’ll Learn:

    • How AI is reshaping HR from transactional to strategic
    • Leveraging data-driven insights for workforce planning
    • Building an intelligent, future-ready HR function
    • Real-world examples of AI-led HR transformation