"Personal Information" means information that allows someone to identify or contact you, for example, your name, address, telephone number, e-mail address, as well as any information about you that is associated with or linked to any of the foregoing information.
"Anonymous Information" means information that does not directly identify you individually. We collect Personal Information and Anonymous Information, as described in the following sections.
Types of Information We Collect
For visitors who are interested in learning more about our products, support, or services:
- E-Mail address
- Name of employer
- How you heard about Ramco
- Contact information
- Brief about their business need
For visitors who wish to provide feedback to Ramco:
- E-Mail Address
- Comments on software, support or services
- Comments on website
For visitors who want further information about Ramco:
- Contact Information (name, email address, phone number)
- Company name
- Subject of e-mail
- Message and any information contained therein
- Type of inquiry: developer, licensor, distributor, other
For all other visitors who e-mail us directly via an e-mail hyperlink:
- E-mail message, which includes any information contained in the message, including information that can be collected by technological means. We might receive information about you from other sources (for example: information received from third parties or website visitors) and add it to our database.s
Personal and Anonymous Information Collected Via Technology
To make our services more useful to you, we use technological means or tools to collect Personal Information, as well as Anonymous Information, from you. These tools collect certain standard information that your browser sends to our website, including domain names, your browser type and language, and your Internet Protocol (IP) address and access times. You expressly consent to our collection of such information by using the Ramco website. An "IP address" is a number that is automatically assigned to your computer when you use the Internet. In some cases your IP address stays the same from browser session to browser session; but if you use a consumer Internet access provider, your IP address probably varies from session to session. We track IP addresses to analyze our Web page flow.
Identification of Visitors to Site:
We are able to identify you from the Personal Information that you submitted in the past or that you submit on a current visit. We are also able to identify you or your organization from other information obtained by technological means, such as browser you are using or the pages on the Ramco site you visit. This data is now tracked by a third party service and provided to us in aggregate form by that service.
Use of Personal Information
In general, Personal Information you provide to us or that is obtained by technological means is used to respond to requests that you make, to facilitate communication with you that you initiate or request or to provide you with information about products and services of Ramco in which you indicate an interest. For example, we may use your Personal Information to process an employment application, should you submit one to us. We also use your personal information to send you electronic newsletters and promotional e-mails if you have requested to receive such communications from us (as described below). We use Personal Information to provide you with updates to our services and to respond to your requests.
Disclosure of Personal Information
We do not generally sell, trade, rent, or share your Personal Information with third parties. However, we may share your Personal Information with third parties to fulfill your request for products or services or to deliver newsletters or promotional e-mails.
We employ other companies and individuals offer to perform functions on our behalf. Examples include sourcing of customer lists, analyzing customer data, providing market intelligence, lead generation etc. They have access to personal information needed to perform their functions defined in contracts but may not use it for other purposes.
These third parties are required not to use your Personal Information other than to provide the services requested by Ramco. The privacy notice provided to you at the time of collection will include details about the personal data that is shared with third parties and the purposes for which it will be used
Ramco may use or disclose your Personal Information, User Data and other information if required to do so by law or in the good faith belief that such action is necessary to
- be in compliance with legal obligations
- protect and defend the rights or property of Ramco or its affiliates
- to protect the personal safety of users of the Site or the public in urgency like situations
- for protection against legal liability.
We only provide your personal information to third parties when we believe it is appropriate to comply with the law; enforce or apply our agreements; or protect the rights, property, or safety of Ramco, our users, or others.
Future Communications and Use of Personal Information
If you opt-in to receive communications from us (as described below), we will periodically send you free newsletters and e-mails that directly promote the use of our site or our products or services, and use the contact information you provide to us to do so. If you would like to cease receiving these communications from us, you may unsubscribe by sending an email to us.
Sharing Information with Affiliates
Use and Disclosure of Anonymous Information
Except as required by law or court order, Ramco will not disclose any of your Personal Information linked to Anonymous Information to any third party. Anonymous Information is usually only used by Ramco in aggregated, rather than in individual form, to determine and analyze such things as site usage, the popularity of pages on the site traffic patterns of site visitors and the like. Ramco may use Anonymous Information to identify your organization and contact that organization based on public information about the organization. Such identification and/or contact can be prevented by sending an email to us.
Legally Required Disclosure of Personal and Anonymous Information
We may disclose your Personal Information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on Ramco; or (b) protect and defend the rights or property of Ramco or users of our website. To the extent required by applicable law or by subpoenas or warrants served on Ramco court orders, we reserve the right to combine Anonymous Information with Personal Information that you actively submit or other information obtained through technological means to identify you.
Your Choices Regarding Personal Information and Future Communications
Information Access Rights
We give you the access to the information which you have provided and which we have collected through your interactions with us at www.ramco.com or any of our social media platforms for the limited purpose of viewing and, in certain cases, updating that information by emailing us to firstname.lastname@example.org. For more information on your rights with regard to your personal information, please refer to the Privacy Notice.
If you’ve already shared with us any personal information, then as a Data Subject when you’ve any queries related to data privacy, you may raise your queries by emailing us to email@example.com
Personal Information of Minors
Ramco does not sell products for purchase by minors. If you are under 18, you may use www.ramco.com only with the involvement of a parent or guardian. We do not knowingly collect personal information from individuals under the age of 13 without the consent of the parent or guardian.
If you provide any feedback on any of our products or services to us, we may use such feedback for any purpose, provided we will not associate such feedback with your Personal Information.
Links to Other Sites
Security of Personal Information
We secure your information during transmission by encryption.
How can you contact us?
The Chief Data Protection Officer
Ramco Systems Ltd
No. 64, Sardar Patel Road,
Chennai 600 113, India
Telephone: +91-44-6653 5000
We take complaints seriously and any complaint will be assessed with the aim of resolving any issue in a timely manner.