As you focus on your digital transformation journey, are disparate payroll services and HR processes holding you back? Varying organizational structures and multiple systems, coupled with regionally driven people management policies and financial regulations, make integrated payroll management and payroll outsourcing a complicated process. It is time for you to leverage a digital payroll services offering that provides a unified platform with emerging technologies such as AI, Machine Learning and advanced analytics to help your businesses with scalability, security, and productivity enhancements – across your global operations.

Having technologically advanced payroll services will make payroll processing much easier for you. Having an AI-enabled payroll management system ensures that your employees are paid efficiently, no matter where you are. This method of payroll outsourcing also ensures that there are no human errors or miscalculations. Many Australian businesses have opted for payroll outsourcing and most of them choose intelligent payroll management that leverages AI.

Top Benefits of Ramco’s Managed & Outsourced Payroll Services

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AUTOMATED HELPDESK THROUGH CHATBOTS

Leverage our Intelligent Chatbot to address employee queries around Payroll, Leave, Expense or Approvals

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PAYROLL AUTOMATION

Ensure error-free and accurate payroll processing with AI-enabled, automated payroll solution that aids data validation and anomaly detection

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FRICTIONLESS EMPLOYEE SELF SERVICE

Enhance employee experience with (Voice, BOT, Mail, Mobile Support to process queries, service requests, deliver SPOC instructions for speedy resolution

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ANALYTICS

Enable powerful insights from employee data for improving employee satisfaction, enabling payroll process improvement, and many more

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ROLE BASED DASHBOARDS

Segment-wise, role-based reporting for improved business insights and informed decision making

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INTEGRATIONS

Pre-built integrations with leading HR / ERP systems for seamless data flow

Secure and integrated payroll outsourcing across geographies

Ramco Payroll offering coupled with our shared process management services and decade long experience in managing multi-country payroll gives you the unmatched advantage of experience and expertise to help you meet your business objectives.

  • Centralize Payroll operations across your offices to push automation efforts, significantly reducing training time and investments
  • Improve employee engagement and response rate to queries with intelligent chatbots
  • Modern Cloud Infrastructure
  • RISK FREE Partner offering Interoperable model from Outsourcing to insourcing without any loss on data or process
  • Proven Large-scale Processing Experience – 2.4Mn Paystubs processed every month
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Payroll Helpdesk & Service Management – Gain the Digital Advantage

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SERVICE MANAGEMENT

Our detailed and comprehensive service management approach comprises of an employee driven self-service approach and a dedicated service desk for unresolved escalations requiring resolution. Our integrated service management module provides granular data, tracking inputs, defects, queries and escalations along with customer responses across various parameters. These include the mode of escalation, frequency, accountability and expected impact, giving management a bird’s eye view of the issues at hand and intervention required to course correct the process for smoother operations.

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HELPDESK SUPPORT

Our integrated Service Request and Incident Management process leverages AI enabled technology platforms including Chatbot, Mobile App, Mail IT, delivering a comprehensive and efficient approach to resolve customer issues. While L1 escalations are addressed through automated interfaces, L2 and L3 escalations are forwarded onto the service desk for speedy, timed resolution, offering uninterrupted connectivity and support, without the worry of downtime.

Fulfill Your Payroll Needs

You have the flexibility to choose between managing your existing in-house payroll system or moving to our comprehensive solution, enabling your business with functionalities specifically customized to your needs.

Overcome the hurdle of constant payroll updates - from tax to regulatory changes - through a systematic system. The solution also integrates Core HR, Time & Attendance and Expense modules, and helps create organization-specific rules for seamless scalability and ease of management.

A unified interface accessible via multiple touchpoints allows you to define your own business logic for Earnings, Deductions, Bonus, Arrears, Leave and Attendance to stay compliant to standardized practices across geographical locations.

The configurable system also allows you to consider variances within individual, local geographies and deal with multi-element, multi-decimal, multi-currency, and multi-country payroll. At the same time, transparent, audit-friendly processes reduce manual error.

Our global delivery mode gives you access to the best technology and resources, helping you reap the benefits of shared services solutions and improve efficiencies while you focus on your core business objectives.

The mobile-friendly and device agnostic solution enables anytime, anywhere access, facilitating multi-tasking and business on-the-go. All the employees alike will have 24x7x365 access to critical payroll information and data, helping you stay focused on business priorities.

Ramco Payroll Methodology

IP3 Framework – Our IP3 (Infrastructure, Product, Process and People) framework offers end-to-end processes as “Managed Payroll Services” by optimally combining technology, process excellence and human resources. The innovative service delivery model helps you leverage best business practices in your domain. Benefits of the IP3 framework include:

  • Reduced CapEx by moving to an Opex model, saving 20-40% on operational costs
  • Complete SLAs
  • Multiple risk points mitigation
  • Delivery expertise
  • World-class delivery platform
  • Business process expertise
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Our Global Customers

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Contact Us for Global Payroll

FAQs

The Australian payroll requirements can be complex depending on the industry that you work in and the awards that are involved. Whether you are a large or small employer can also impact the level of complexity. Australian payroll software needs to also consider various employee requirements that affects their employees like Child Support, Flexi-Pay, Salary Sacrifice, PPL and more. It’s important for businesses to understand the complexities involved to ensure they pay staff accordingly.

Powered by AI enabled payroll platform across 60+ Countries, Ramco’s Payroll Services include:• Accurate and error free payroll automation embedded with data validation and anomaly detection
• Intelligent automated helpdesk in the form of Ramco CHIA to address leave, expense, payroll related queries automatically eliminating manual responses and errors resulting in uplifted employee experience
• Enhanced payroll process efficiency and meaningful insights from employee data
• Pre-built integrations with leading HR / ERP systems for seamless data flow and creating a truly unified HR tech ecosystem

In the rapid paced statutory changing environment, managing payroll has become extremely complex. Large enterprises dealing with varied workforce and evolving workplaces with multiple pay cycles for thousands of pay components, processing payroll independently is a mammoth’s task. Also, Covid has accelerated the need for organizations to outsource payroll as a part of Business Contingency Planning (BCP) to stay away from any payroll penalties. To meet all these requirements you can rely on Ramco’s future ready global payroll managed services.

In our 25+ years of experience delivering transformative managed payroll services we have witnessed that “one size fits all” approach never works when it comes to payroll requirements. Different companies have different needs based on number of employees, geographic spread, existing solutions being leveraged, etc. Our costing is derived based on these factors once we arrive at a tailor-made solution specific to the organisation’s needs and is at par with the marketplace.

Single Touch Payroll (STP) is a new way of reporting tax and superannuation information to the government. Using STP-enabled software you'll send your employees' salary and wage, tax withheld and superannuation information to the government each time you pay your employees.

Absolutely not. The Australian Taxation Office (ATO), in conjunction with payroll software providers, has designed the Single Touch Payroll (STP) lodgement process to be as simple and seamless as possible. In short, your payroll software should be doing all the heavy lifting for you. Not much has changed in the actual payroll process, only the reporting requirements have changed. Payroll is a very task heavy process. There are a lot of checks and balances and often payroll officers need to be across a range of things associated with running their payroll. The ATO is aware of this and that’s why, along with payroll software providers, they have designed STP lodgement to be quick and simple.

Yes, Ramco is STP-compliant. Ramco's multi-country Payroll platform has been recognised as one of the few STP-enabled payroll platforms in Australia. Ramco has recently been certified for STP Phase 2.

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