As you focus on your digital transformation journey, are disparate payroll systems and HR processes holding you back? Varying organizational structures and multiple systems, coupled with regionally driven people management policies and financial regulations make integrated payroll management and payroll outsourcing a complicated process. It is time for you to leverage a digital payroll managed services offering that provides a unified platform with emerging technologies such as RPA, AI, Machine Learning and advanced analytics to help your businesses with scalability, security and productivity enhancements– across your global operations.
Top Benefits of Ramco’s Digital Managed Payroll Services
AUTOMATED HELPDESK THROUGH CHATBOTS
Leverage our Intelligent Chatbot to address employee queries around Payroll, Leave, Expense or Approvals
Ensure error-free and accurate payroll processing with AI-enabled, automated payroll solution that aids data validation and anomaly detection
FRICTIONLESS EMPLOYEE SELF SERVICE
Enhance employee experience with (Voice, BOT, Mail, Mobile Support to process queries, service requests, deliver SPOC instructions for speedy resolution
Enable powerful insights from employee data for improving employee satisfaction, enabling payroll process improvement, and many more
ROLE BASED DASHBOARDS
Segment-wise, role-based reporting for improved business insights and informed decision making
Pre-built integrations with leading HR / ERP systems for seamless data flow
Secure and integrated payroll processing across geographies
Ramco Payroll offering coupled with our shared process management services and decade long experience in managing multi-country payroll gives you the unmatched advantage of experience and expertise to help you meet your business objectives.
- Centralize Payroll operations across your offices to push automation efforts, significantly reducing training time and investments
- Improve employee engagement and response rate to queries with intelligent chatbots
- Modern Cloud Infrastructure
- RISK FREE Partner offering Interoperable model from Outsourcing to insourcing without any loss on data or process
- Proven Large-scale Processing Experience – 2.4Mn Paystubs processed every month
Payroll Helpdesk & Service Management – Gain the Digital Advantage
Our detailed and comprehensive service management approach comprises of an employee driven self-service approach and a dedicated service desk for unresolved escalations requiring resolution. Our integrated service management module provides granular data, tracking inputs, defects, queries and escalations along with customer responses across various parameters. These include the mode of escalation, frequency, accountability and expected impact, giving management a bird’s eye view of the issues at hand and intervention required to course correct the process for smoother operations.
Our integrated Service Request and Incident Management process leverages AI enabled technology platforms including Chatbot, Mobile App, Mail IT, delivering a comprehensive and efficient approach to resolve customer issues. While L1 escalations are addressed through automated interfaces, L2 and L3 escalations are forwarded onto the service desk for speedy, timed resolution, offering uninterrupted connectivity and support, without the worry of downtime.
Fulfill your payroll needs with
You have the flexibility to choose between managing your existing in-house payroll system or moving to our comprehensive solution, enabling your business with functionalities specifically customized to your needs.
Overcome the hurdle of constant payroll updates - from tax to regulatory changes - through a systematic system. The solution also integrates Core HR, Time & Attendance and Expense modules, and helps create organization-specific rules for seamless scalability and ease of management.
A unified interface accessible via multiple touchpoints allows you to define your own business logic for Earnings, Deductions, Bonus, Arrears, Leave and Attendance to stay compliant to standardized practices across geographical locations.
The configurable system also allows you to consider variances within individual, local geographies and deal with multi-element, multi-decimal, multi-currency, and multi-country payroll. At the same time, transparent, audit-friendly processes reduce manual error.
Our global delivery mode gives you access to the best technology and resources, helping you reap the benefits of shared services solutions and improve efficiencies while you focus on your core business objectives.
The mobile-friendly and device agnostic solution enables anytime, anywhere access, facilitating multi-tasking and business on-the-go. All the employees alike will have 24x7x365 access to critical payroll information and data, helping you stay focused on business priorities.
Ramco Payroll Methodology
IP3 Framework – Our IP3 (Infrastructure, Product, Process and People) framework offers end-to-end processes as “Managed Payroll Services” by optimally combining technology, process excellence and human resources. The innovative service delivery model helps you leverage best business practices in your domain. Benefits of the IP3 framework include:
- Reduced CapEx by moving to an Opex model, saving 20-40% on operational costs
- Complete SLAs
- Multiple risk points mitigation
- Delivery expertise
- World-class delivery platform
- Business process expertise