Deliver Always-On Support for Always-On Networks
Automate service, billing, and technical support while ensuring consistent, real-time customer experiences.
Reimagining Customer Support for Modern Communications & Telecom
Plan Selection & Upgrades
Help customers choose, compare, and upgrade plans based on usage and needs.
Billing, Payments & Usage Queries
Answer billing breakdowns, overage charges, and payment issues instantly.
Service Requests & Issue Reporting
Log, track, and resolve network or service issues proactively.
Onboarding & Device Setup
Guide customers through SIM activation, device setup, and configuration.
Retention & Loyalty Support
Handle renewals, offers, and retention workflows automatically.
Single Unified Platform for all your CX Needs
Ideate
Identify high-impact use cases across billing inquiries, plan changes, technical troubleshooting, device setup, and outage updates — improving resolution speed, containment, and customer satisfaction.
Build
Design AI workflows in simple natural language, connect to OSS/BSS, CRM, and network systems via APIs, with structured escalation guardrails.
Optimize
Improve first-contact resolution, upgrade conversion, containment, and CSAT through ongoing testing.
Scale
Support millions of subscribers across channels while reducing call centre load and operational costs.
