Optimise Your AI Agent
Build AI agents that get better with every conversation. Monitor performance, uncover insights, and fine-tune behavior to deliver reliable, high-quality customer experiences at scale.
Reporting & Insights
Turn every conversation into actionable intelligence.
Key Metrics
Track what matters most—CSAT, resolution rate, containment, response quality, and more.
AI Ask
Ask questions in plain English and uncover insights across thousands of conversations. Understand agent performance and customer trends instantly.
Topic Explorer
Discover recurring themes, emerging issues, and customer intents to identify optimization opportunities.
Auditing & Transparency
Build trust with full visibility into your AI’s decision-making.
Action Visibility
Understand the reasoning behind each response or decision your AI agent makes.
Knowledge Source Tracking
See exactly which systems, documents, or knowledge bases were accessed.
Unanswered Queries
Capture all unresolved interactions to continuously close knowledge gaps.
Gap Detection & Optimization
Continuously strengthen your AI agent’s performance.
Workflow Refinement
Audit and improve natural language workflows to boost intent recognition and response accuracy.
Knowledge Base Enhancement
Identify gaps in your knowledge base and create new documentation to address them.
Confidence Monitoring
Track low-confidence responses and fine-tune workflows or knowledge to improve reliability.
