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Business Process Improvement

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Business Process Improvement (BPI) employs a systematic approach to help any organization make significant changes in the way it does business. BPI aims for a complete transformation of an organization’s performance, not simply a series of incremental adjustments.

Ramco’s Business Process Improvement methodology takes a holistic approach, first examining how a company’s key processes align with the Company Strategy. Next we analyze business processes to learn how each Process is supported by the Organization and enabled by its Systems.

With this knowledge, Ramco’s BPI experts design new Processes that will maximize Customer Value and Operate Efficiently. Implementing these Processes will revolutionize the organization and its systems.

Benchmarking Key Performance Indicators (KPI’s) tracks and provides measurable results for all aspects process improvement.
 
 
When your business changes, your processes change
 
Our Methodology
Carrying out BPI is a major project that will transform every aspect of an organization. Ramco’s project managers employ PMI (Project Management Institute) methodology to track the project budget and schedule, communicate status throughout the organization, and control project changes and scope.
 
Our BPI Methodology consists of five major steps.
  • Assessment
  • Define Solutions
  • Prototype Solutions
  • Implementation
  • Continuous Improvement
Assessment
Ramco consultants perform a thorough review of the organization’s processes and supply chain to assess total impact. Assessment consists of the following steps:
  • Kick-off and Project Planning
  • Data gathering
  • Analysis and evaluation
  • Process modeling
    • Develop recommendations to improve analyzed focus areas along process improvement goals:
      • Reducing operating costs
      • Increasing efficiency and operational flexibility
      • Raising quality/accuracy levels
      • Shortening process cycle times
      • Enhancing customer service (both internal and external)
      • Promoting timely reporting, communication and feedback
      • Improving labor efficiency and effectiveness
    • Prioritize recommendations based on desired results:
      • Potential savings (both quantified and qualified benefits)
      • Ease/impact of implementation
Define Solutions
Ramco consultants work together with the organization to select and refine the recommendations and process improvements, collaboratively developing a realistic implementation plan.
  • Identify quick wins
  • Define future goals
  • Perform gap analysis on organization and skills
  • Define enabling requirements for both systems and organization
  • Select tools (Lean, six sigma, BPR, ERP, Change Management)
Prototype Solutions
Once defined, organizational solutions are prototyped in both a simulated and a low-risk, live environment to isolate and resolve all issues prior to implementation.
  • Create procedural documentation to assist in implementation
  • Train employees on new processes
  • Recognize and address organizational changes
  • Refine and finalize implementation plan
Implement
The streamlined final plan is implemented in the organization, using KPIs to proactively track progress and performance and communicating back to leadership regarding key indicators:
  • Change management
  • Project management
  • Communications plan
  • Formal issue identification and resolution
Continuous Improvement
Ramco solutions utilize unique methodology to provide a foundational, reiterative framework that helps the organization continuously improve.
  • Promotes reflective culture for constant progress
  • Defines continuous improvement methodology
  • Analyzes process to identify additional areas for improvement
  • Business Value Delivery
  • Balanced Scorecard
  • Shared Services
  • Business Process Improvement
  • Risk and Compliance Management
  • Customer Relationship       Management
  • Portfolio Analysis
  • Legacy Transformation
  • SOA Consulting
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