• Home
  • Balanced Score Card, a major tool to upgrade the Auto dealer’s performance and profitability!!!

Balanced Score Card, a major tool to upgrade the Auto dealer’s performance and profitability!!!

by   |  1 min read
Published :

In today’s highly competitive auto market in India, most of the Global players have their presence. Every OEM want their dealers to improve their performance and grow every year and make adequate profits. Growth of the dealers means the OEM’s improve their market share and bottom line.

Balanced Score Card (BSC) guides the dealers to achieve high productivity /efficiency, focus on the performance parameters and improve the customer satisfaction.

Customer retention has become the buzz word for most of the OEM’s/Dealers as large number of Multi- Brand dealers are mushrooming especially in the metro/mini-metro cities. All OEM’s/Dealers are giving due focus on customer retention offering services like pick up and drop , mobile service at home /office, creating 2-3 bays small workshop in the residential areas for customer convenience, strengthening the Customer Care Department etc. . Every OEM is striving to get more than 80% of the customers to their network for servicing /repairs and spare parts /Accessories.

Every auto OEM may have different strategy for the BSC core performance parameters, say an auto company may focus on upgrading the showroom infrastructure and new signage to improve the brand and higher customer walk-in.

In Service, Free and Paid Service Retention, Customer Satisfaction Index, Complaint Management System, Manpower Training and Retention are the major parameters that are measured for the BSC.

In Sales, Sales manpower & Training , Insurance Penetration ( new and renewal), Extended Warranty Penetration, Accessories Sales Per Vehicle, Exchange Growth, Sales Satisfaction Index and Complaints Management System are the focus parameters. Of course the most important parameter is Retail/Whole-Sales growth by the dealers.

The OEM’s also ensure that for the dealers P&L to be healthy, their Financial Performance must be monitored, Viz Debt to equity ratio, profit retained in the business etc.

In order to measure the various performance BSC parameters and regular monitoring of the same, Ramco DMS helps in terms of more than 100 ARI reports and Dash Boards.

Based on the BSC score and Band (Platinum/Gold/Silver/Bronze), the dealer can earn huge payouts from OEM’s (Rs 150 to Rs 600/- per vehicle sold during the year). This helps the dealer to improve their Balance Sheet and also motivate them for expansion of the dealership.
Related Posts

Enterprise asset management (EAM) involves the management of mission critical assets of an organization throughout each asset's lifecycle. EAM is used to plan, optimize, execute, and track the needed maintenance activities with the associated priorities, skills, materials, tools, and information. The aim is to optimize the quality and utilization of assets throughout their lifecycle, increase productive uptime and reduce operational costs.

Enterprise asset management (EAM) involves the management of the maintenance of physical assets of an organization throughout each asset's lifecycle. EAM is used to plan, optimize, execute, and track the needed maintenance activities with the associated priorities, skills, materials, tools, and information.

The software helps in effective maintenance of assets through preventive, predictive, shutdown and breakdown maintenance strategies. The system also helps enterprises mitigate equipment risks by enhanced safety standards. The streamlined operations and improved asset performance helps organizations increase their investment effectiveness.

EAM is important because it helps organizations track, assess, manage and optimize asset quality and reliability. Asset intensive Organizations have hundreds, thousands, even millions of assets which needs to be maintained to maximize / optimize life of these assets to increase the return on investment.

The key features of effective EAM are:

  • Work management.
  • Maintenance Strategies (Preventive/ Predictive / Breakdown / Shutdown).
  • Planning and scheduling.
  • Supply chain management.
  • Health and safety.
  • Mobility.
  • Analytics.
  • Improved Asset Health at reduced cost through data driven maintenance Programs​
  • Complete visibilityon entire maintenance data across Equipment, across Models, across Branches to aid in analysis & decision making such as to Repair or Replace the Equipment​
  • Insightful analysis of Inspection Data to improve customer satisfaction​
  • Effective maintenance management enhanced by predictive maintenance and inbuilt analytics​
  • Increased reliability and safety, keeps complete track of all the inspections & calibration schedules​
  • Mobile Application enables users to execute work while “in the field” leading to minimized non-productive time and increased productivity and reduces duplication of work and human errors in recording information.​
  • Quick turnaround time through Actionable Notification & Alerts for every process in real time and accessible anytime and anywhere.
  • Improved Regulatory Part of asset management involves the implementation of better O&M practices, which can significantly improve compliance.

Asset Intensive companies under the following Industries :

  1. Ports
  2. Cement and Mining
  3. Utilities
  4. Fleet Maintenance
  5. Equipment Rental
  6. Other Manufacturing
  7. Real Estate & Infrastructure
  8. Power Generation

Contact us for a meeting and schedule a demo

This differs on case to case basis, based on the type of installation and unique industry specific requirements. Contact us for a meeting and schedule a demo.

This differs on case to case basis, based on the type of installation and unique industry specific requirements. Contact us for a meeting and schedule a demo.

Stay Connected, follow us on LinkedIn / Twitter to know more about EAM Software latest trends.

All Rights Reserved. © Copyright 2024. Ramco Systems.