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Ramco Systems brings its virtual assistant CHIA to WhatsApp

Ramco Systems brings its virtual assistant CHIA to WhatsApp

Enhances Ramco CHIA to further cover 30+ self-service transactions in HR

Chennai, INDIA – October 16, 2019 – After rolling out its virtual assistant on Microsoft Teams, Skype and Slack, global enterprise software provider, Ramco Systems, in partnership with Nexmo, The Vonage API Platform,  further announced the availability of Ramco CHIA Virtual Assistant on WhatsApp Business solution.

Powered by the Nexmo Messages API, Ramco CHIA is an Artificial Intelligence driven Virtual Assistant which uses Deep Learning and Natural Language Processing to simplify day-to-day HR activities via the WhatsApp Business solution offered by Nexmo, a WhatsApp Business Solution Provider.

Some of the common Virtual Assistant (Chatbot) Use Cases, include:
  • Attendance - Leave balance, OT Queries, Non-payment of salary, Incentive payout...
  • Cancellations - Visa and Labor card cancellation, Last working day Info, Resignation process...
  • Onboarding - Offer letter, reference check, Banking, Visa process
  • Medical Insurance - coverage level, dependence coverage and so on..
With continuous focus on driving simplification through Innovation, Ramco built upon its first-generation Transaction Virtual Assistant to develop different types of enterprise virtual assistants catering to diverse needs such as –

  • Policy Virtual Assistant that instantly answers company specific policies which hitherto were stored in Intranet and PDF files
  • Support Virtual Assistant that can answer more than 70% of employee queries and help organizations cut their HR shared services cost by half

In addition, industry specific Virtual Assistants in Aviation, Logistics and Staffing are also being rolled out to address multiple user needs including – AOG Virtual Assistant (which answers Part requests); Customer Virtual Assistant (for customer queries); Mechanic Virtual Assistant and Supplier Virtual Assistant, to name a few. In addition, HR Virtual Assistants such as Speedback (for instant performance journal), Timesheet Virtual Assistant, Candidate Virtual Assistant, Onboarding Virtual Assistant and so on are gaining good traction from both HR and employees, alike.  While Virtual Assistants are primarily text-based, Ramco has integrated voice activation with Google Assistant as well as Amazon’s Alexa. In addition to English, Ramco CHIA supports multiple languages available under Microsoft's Louis platform and has built-in cognitive capability to learn and prompt users based on his role and past patterns. Ramco CHIA also provides the ability to seek human assistance if needed.

Virender Aggarwal, CEO, Ramco Systems, said, “Virtual Assistants have truly revolutionised the enterprise applications space. What started as a simple support window is now moving towards becoming the defacto UI for all ERP transactions. In fact, at Ramco, we believe that almost 70% of all enterprise transactions can be carried out by conversations. With the emergence of Artificial Intelligence and Machine Learning, virtual assistants have been infused with cognitive capability that understands the user and prompts them with details even before they ask. Having made some great progress with our virtual assistant, we are excited to bring Ramco CHIA on WhatsApp Business via Nexmo – the world’s most popular messaging application.”

“Being available on a platform that is most accessed by the millennial workforce is key to increasing the adoption. We will continue to focus on our end goal of Zero UI by keeping our R&D as a priority.”

“The Nexmo Messages API makes it simple and cost-effective for businesses to engage with customers around the world via the channels they prefer,” said Sunny Rao, Vice President & GM Asia Pacific & Japan, Vonage. “Empowering brands the opportunity to leverage the Ramco CHIA virtual assistant on popular channels like WhatsApp Business, allows these companies to reinvent their business models with a more modern, personal way of providing services and support.”

To date, Ramco CHIA is up and running at multiple client locations, globally. With over 100,000 subscribed users, CHIA has matured over the past 2 years and has crossed more than 2 Million conversations, thereby saving approximately 575,000 minutes of user effort. Over time, the virtual assistant improves contextual awareness, gets smarter and anticipates users’ needs based on their behavioural pattern, and even prompts actions as needed.